Shipping and Delivery Policy

Where we ship

We deliver to addresses across India by courier. We don’t ship outside India at the moment.

If a courier doesn’t serve your pin code, we’ll let you know before you pay.

Shipping charges

Shipping isn’t included in the prices on this website. It depends on the courier, your city and the size and weight of the parcel, so we quote it on WhatsApp once you’ve chosen your design, and it is added to your order total.

When your order is dispatched

• Ready designs are usually dispatched the same or the next working day after your payment is confirmed.
• Custom orders usually take about 4–5 days to make, and are dispatched as soon as they are finished. For a more detailed design, we’ll confirm the making time on WhatsApp before you order.

Delivery time

After dispatch, most parcels arrive within 3–7 working days, depending on how far you are from Pune. Metro cities are usually quicker; smaller towns and remote areas can take longer. These are courier estimates, not guarantees.

Couriers get very busy around the big festivals and delivery can take a few extra days then. We’ll always give you a realistic timeline before you order.

Tracking your parcel

As soon as your parcel is dispatched, we’ll send you the courier name and tracking number on WhatsApp.

Payment before dispatch

We don’t offer cash on delivery. Orders are dispatched once the agreed payment is confirmed — the full amount, or for large orders the advance, with the balance paid after delivery.

Addresses and missed deliveries

• Please double-check your full address, pin code and a phone number the courier can reach. We can’t be responsible for delays or losses caused by an incorrect address.
• If a parcel comes back to us because the address was wrong or nobody was available to receive it, shipping will be charged again to send it out a second time.
• If your parcel is running well past the estimate, message us and we’ll follow it up with the courier.

Damaged in transit

Every parcel is packed carefully, but if yours arrives damaged, message us on WhatsApp within 48 hours of delivery with photos, and an unboxing video if you have one. Our Refund and Return Policy explains what happens next.